Frequently asked questions - Hôtel de Garlande, Avignon

What time is check-in and check-out?

At Hôtel de Garlande, check-in is available from 3:00 pm for the rooms and the suite, and from 4:00 pm for the apartments. Check-out is until 11:00 am.

What happens if I arrive after 8:00 pm?

If you arrive at Hôtel de Garlande after 8:00 pm (reception closes at 8:00 pm), the key to your room - or to your one-bedroom apartment - is left in an envelope under your name on the reception desk. Please let us know if you would like breakfast the next morning, so we can adjust our order of fresh produce - especially if you follow a gluten-free, lactose-free or other diet. For the two-bedroom apartment "La Madeleine", however, arrival is not possible after 8:00 pm.

Can you offer a late check-out after 11:00 am?

Hôtel de Garlande does not offer late check-out: the time between one guest's departure and the next guest's arrival is needed for our team to prepare each room to the highest standard. If you are staying in Avignon during the day, we can however keep your luggage safely at reception.

Can I leave my luggage at the hotel before check-in or after check-out?

Yes. Hôtel de Garlande offers a free luggage storage service, available on the day of your arrival before check-in and on the day of your departure after check-out, during reception opening hours (7:30-11:30 am and 2:00-8:00 pm). This way you can enjoy Avignon with no constraints.

What time does reception open?

Reception at Hôtel de Garlande is open from 7:30 to 11:30 am and from 2:00 to 8:00 pm, Monday to Sunday. For any emergency outside these hours, you can reach us 24/7 on +33 (0)4 90 80 08 85.

What are the advantages of booking directly on the Hôtel de Garlande website?

Booking directly on www.hoteldegarlande.com guarantees the best available rate, with no OTA commission. It also allows us to better meet your specific requests: ground-floor room, preferred floor or view, baby cot, particular dietary needs. Direct booking also gives you first access when our rooms are released for sale.

How can I cancel or change my booking?

You can cancel or change your booking by emailing us at reception@hoteldegarlande.com or by calling +33 (0)4 90 80 08 85. The exact conditions (any fees, deadlines) depend on the rate selected at the time of booking (flexible, non-refundable, etc.).

How many rooms does Hôtel de Garlande have?

Hôtel de Garlande is set in a 17th-century Provençal townhouse and offers 11 rooms, all with air conditioning, a private bathroom and free Wi-Fi. Each room has its own decor, blending original features with contemporary comfort. A few metres from the hotel, we also offer three independent apartments: "La Madeleine" (78 m², 2 bedrooms, up to 4 guests, terrace and lift) and two one-bedroom apartments (61 m², up to 2 guests). The apartments are ideal for families or longer stays.

Is there air conditioning in the rooms?

Yes, all rooms at Hôtel de Garlande have individually adjustable air conditioning, particularly appreciated during the summer months in Avignon, when temperatures can exceed 35°C.

Can I plug in my electrical devices at the hotel?

Yes. Hôtel de Garlande provides power adapters on request at reception. The voltage in France is 230 V - please check that your devices are compatible (most recent chargers are).

Does the hotel have smoking rooms?

Hôtel de Garlande is entirely non-smoking, in the rooms, the apartments and the common areas - electronic cigarettes included. We do, however, keep an unapologetic soft spot for the region's good bread, cheese and wine.

Does the hotel have a terrace or a garden?

The "La Madeleine" apartment, a few metres from the hotel, has a private terrace overlooking the shaded patio, particularly pleasant in summer.

Does Hôtel de Garlande offer free Wi-Fi?

Yes. Wi-Fi is free and available in all rooms, apartments and common areas of Hôtel de Garlande.

Is the hotel accessible to people with reduced mobility?

Hôtel de Garlande occupies a listed building and therefore does not have a lift, but it welcomes guests with reduced mobility and has put several accessibility features in place. For guests with visual or hearing impairments: telephone and remote control with large buttons, an alarm that is both visual and very loud, and room key numbers in relief. A few Deluxe rooms are also located on the ground floor. For any specific request, please contact reception at reception@hoteldegarlande.com before booking.

What equipment do you provide for babies?

On request and subject to availability, Hôtel de Garlande provides free of charge a baby cot, a high chair for breakfast and a changing mat. Please let us know at least 24 hours before your arrival so we can welcome you in the best conditions. The apartments, in particular "La Madeleine" (2 bedrooms), are especially suited to families.

How do I get to Hôtel de Garlande by car?

Hôtel de Garlande is located in a pedestrian zone inside the old town, at 20 rue Galante, 84000 Avignon. Driving all the way to the hotel is not possible and we do not have parking on site. Two recommended options: (1) the public Palais des Papes car park (6 rue Ferruce), about 5 minutes' walk away, around €20 for 24h, no reservation; (2) the free car park on the île Piot, with a free shuttle to the porte de l'Oulle. The hotel's GPS coordinates: 43.947567 N, 4.806854 E.

How do I get to Hôtel de Garlande by train?

From Avignon Centre station, Hôtel de Garlande is about a 10-minute walk through the historic centre. From Avignon TGV station, several options: the "la Virgule" rail shuttle, which links the TGV station to Avignon Centre station in 5 minutes (up-to-date fares and times on the official SNCF / TER website), a taxi (around €25), or a chauffeur service by reservation. We work with Patrick (contact@autourdupetitparadis.com) and Oui Driver (07 66 67 77 11) for a personalised service on request.

How far is Hôtel de Garlande from the Palais des Papes?

The Palais des Papes is about 550 m / 9 minutes' walk from Hôtel de Garlande, through the pedestrian lanes of Avignon's historic walled centre. The route crosses typically Provençal squares and passes by the place de l'Horloge.

How far is Hôtel de Garlande from the Pont d'Avignon (Pont Saint-Bénézet)?

The Pont d'Avignon is about 700 m / 10 minutes' walk from Hôtel de Garlande. It is reached on foot through the historic centre towards the Rhône.

How long is the walk from Avignon Centre station?

Hôtel de Garlande is about 10 minutes' walk / 700 m from Avignon Centre station, entirely through pedestrian or very low-traffic areas. This is a major advantage for travellers arriving by train: no transfer needed.

Can you explore Avignon on foot from Hôtel de Garlande?

Yes. From Hôtel de Garlande, all of Avignon's major sites within the walls are reachable on foot in around ten minutes: Palais des Papes, Pont Saint-Bénézet, place de l'Horloge, Musée du Petit Palais, Collection Lambert, Saint-Didier church, the Halles market. A car is neither necessary nor recommended for a sightseeing stay.

Where should I stay in Avignon to explore the city on foot?

To explore Avignon on foot, the best choice is to stay within the walls (intra-muros), inside the ramparts: you reach the Palais des Papes, the Pont d'Avignon, the museums, theatres and restaurants within a few minutes, with no need for a car. Hôtel de Garlande, on rue Galante in a quiet pedestrian street, offers exactly this positioning: maximum centrality and night-time tranquillity - a rare balance in the historic centre.

Which area should I choose in Avignon?

The intra-muros area is the most sought-after for a stay in Avignon: it concentrates the historic monuments, the cultural life, the restaurants and the Provençal atmosphere. Within the ramparts, the area around rue Galante, place Saint-Didier and place de l'Horloge offers the best balance between proximity to the Palais des Papes and quiet nights. Conversely, staying outside the walls (towards Montfavet or Le Pontet) means a car or bus journey for every visit.

Should I stay intra-muros in Avignon?

Yes, staying intra-muros is generally the best option in Avignon, especially for a stay of less than four days: the historic centre lets you reach most of the city on foot and fully enjoy Avignon's unique atmosphere, particularly during the Festival. Hôtel de Garlande illustrates this advantage: set in a peaceful pedestrian street, it combines historic immersion with quiet nights.

What is a boutique hotel, and is Hôtel de Garlande one?

A boutique hotel is an independent, human-scale hotel (generally fewer than 30 rooms), with a strong architectural and decorative identity, personalised service and an atmosphere different from that of the chains. Hôtel de Garlande is a family-run boutique hotel of 11 rooms set in a 17th-century Provençal townhouse, run by Emmanuelle and Stéphane. Each room has its own decor, which makes it a sought-after alternative for travellers tired of chain-hotel standards.

Is Hôtel de Garlande suitable for a romantic stay in Avignon?

Yes. Hôtel de Garlande is regularly chosen by couples for a romantic weekend in Avignon: the intimate atmosphere of the townhouse, the location in a quiet pedestrian street in the historic centre, the rooms with their unique character and the personal welcome from Emmanuelle and Stéphane make it a fitting setting for a stay for two. Dinners on a terrace, sunset over the Palais des Papes and strolls through the intra-muros lanes complete the experience.

Why choose a boutique hotel rather than an Airbnb apartment in Avignon?

A boutique hotel like Hôtel de Garlande offers services an Airbnb does not: a personal welcome, restaurant and sightseeing recommendations, homemade breakfast, daily housekeeping, luggage storage, 24/7 contact in case of emergency, and regulatory compliance (tourist tax, fire safety standards, accessibility). At a comparable price, you also benefit from the owners' local knowledge - useful during the Festival d'Avignon or to discover lesser-known spots. The Hôtel de Garlande apartments combine the independence of an Airbnb (kitchen, space, terrace for "La Madeleine") with the services and welcome of a hotel.

Is the area lively?

Hôtel de Garlande is located on rue Galante, a pedestrian street in Avignon's historic walled centre. The area is lively by day and in the evening during the tourist season and the Festival, but the street itself stays quiet at night thanks to the absence of car traffic. On foot, you will find theatres, restaurants, shops and Avignon's main monuments nearby (Palais des Papes, Pont d'Avignon, place de l'Horloge).

Where should I stay during the Festival d'Avignon?

During the Festival d'Avignon (the official Festival IN + the Festival OFF), it is strongly recommended to stay intra-muros so you can reach the theatres on foot - city buses are saturated and taxis hard to get. Hôtel de Garlande is a few minutes' walk from most of the IN venues (Cour d'honneur of the Palais des Papes, Cloître des Carmes, Gymnase Aubanel) and at the heart of the OFF circuit. The nights remain peaceful thanks to the pedestrian street. Booking well in advance is recommended, ideally as early as January.

What are the dates of the Festival d'Avignon in 2026?

The Festival d'Avignon takes place every year in July (the official Festival IN + the Festival OFF). For the exact dates and ticketing of the upcoming edition, please check the official websites festival-avignon.com and festivaloffavignon.com, which are always up to date. Hôtel de Garlande traditionally sells out several months in advance: be sure to book early.

Does the hotel stay quiet despite the Festival?

Yes. Hôtel de Garlande is located on rue Galante, a pedestrian street in Avignon's historic centre away from the large open-air stages. You benefit from being close to the theatres and the festival buzz, while enjoying a peaceful environment for sleeping. Several regular festival-goers come back every year for this rare balance.

What is the history of Hôtel de Garlande?

Hôtel de Garlande is set in a 17th-century Provençal townhouse on rue Galante, in Avignon intra-muros. The house was converted into a hotel by Henri and Lucie in the 19th century, and is today run by Emmanuelle and Stéphane, who keep its family spirit of hospitality alive. The establishment has 11 rooms and three independent apartments, each with its own identity.

Who runs Hôtel de Garlande?

Hôtel de Garlande is run by Emmanuelle and Stéphane, the owner-operators. It is an independent, family-run boutique hotel - not a hotel chain. The on-site team offers a personal welcome and knows Avignon and its surroundings inside out: feel free to ask for recommendations for restaurants, sights or outings.

What languages are spoken at Hôtel de Garlande?

The team at Hôtel de Garlande welcomes you fluently in French and English, as well as basic German. For any complex request (transfers, restaurant bookings, events during the Festival d'Avignon), feel free to write to reception@hoteldegarlande.com in advance: we will have time to prepare everything.

Does Hôtel de Garlande serve breakfast?

Yes. Hôtel de Garlande serves a buffet breakfast every morning from 8:00 to 9:30 am, made mainly from homemade produce, at €17 per person. It can be adapted to be gluten-free or lactose-free on request, ideally to be flagged the day before.

Does Hôtel de Garlande have a restaurant?

Hôtel de Garlande does not have a restaurant, but we serve a homemade breakfast every morning at €17 per person (pastries, charcuterie, cheese, homemade cakes, homemade yoghurts, etc.), with gluten-free and lactose-free options. For lunch and dinner, Avignon's historic centre is full of options a few minutes' walk away: Le Vintage, Le Joat and Le Chapelier Toqué are among our regular recommendations. Emmanuelle and Stéphane will be delighted to point you in the right direction.

Which restaurants do you recommend near the hotel?

Avignon's historic centre has several hundred restaurants a few minutes' walk from Hôtel de Garlande. Our regular recommendations include Le Vintage (bistronomic cuisine), Le Joat (creative Provençal cuisine) and Le Chapelier Toqué (a well-liked neighbourhood spot). Emmanuelle and Stéphane will be delighted to guide you according to your wishes: traditional or gourmet cuisine, terrace, budget, Festival atmosphere.

Is there a market in Avignon near the hotel?

Yes. The Halles d'Avignon market (place Pie) is a covered market open every morning except Monday, about 5 minutes' walk (400 m) from Hôtel de Garlande. There you will find local producers, cheesemongers, fishmongers, butchers and greengrocers. On Saturday mornings, food events (tastings, chef demonstrations) take place there.

Are pets allowed at Hôtel de Garlande?

Hôtel de Garlande does not accept pets, neither in the rooms nor in the apartments. This decision helps preserve the comfort and hygiene of all our guests, particularly those who suffer from allergies.

Does the hotel cater for allergies or specific diets?

Yes. Hôtel de Garlande offers gluten-free and lactose-free breakfasts on simple request, ideally the day before your arrival so we can order the corresponding fresh produce. The duvets and pillows in all rooms are hypoallergenic (synthetic, feather-free). For any particular allergy, please mention it when booking at reception@hoteldegarlande.com.

Does the hotel offer bicycle parking?

Yes. Hôtel de Garlande provides free secure bicycle parking, available during the same hours as reception (7:30-11:30 am and 2:00-8:00 pm). Ideal for travellers exploring Avignon and the ViaRhôna by bike. We simply ask you to let us know in advance to reserve a space.